PHOTO: Help / FAQs

Help / FAQs

If you can’t find what you are looking for, have had a problem booking, or just want to want some advice, please contact us, we’d be happy to help. We may have answered your question before so be sure to check our Frequently Asked Questions (FAQs) on this page too.

Contact details

1300 347 383

Got a question? Contact us.

If you can’t find what you are looking for, have had a problem booking, or just want to want some advice, please contact us, we’d be happy to help. We may have answered your question before so be sure to check our Frequently Asked Questions (FAQs) on this page too.

What forms of payment do you accept?

Credit and Debit Cards
We currently accept any credit or debit card with a MasterCard, Visa or American Express Logo.

Firetech Vouchers
We also accept Fire Tech Vouchers, which can be redeemed with the attached promotional code at checkout. Call us on 1300 347 383 if you need assistance processing your voucher.

My login isn’t working

If you forget your login details you will need to reset your password with the email address used at signup.

My child will not be six years old at the start of the course- can they still attend?

We can only provide our courses to children who will be six or older on the first day of the course. Unfortunately we do not have any flexibility for this particular requirement.

What is the tutor:student ratio?

This varies from course to course, but we generally have a maximum of 8 students per tutor.

Do I need to bring any equipment?

Students are welcome to bring their own headphones or earphones. Students attending a full-day course should bring a packed lunch. We provide snacks during the day but your child may want to bring their own if they have any serious allergies.

Students are welcome to bring their own laptop devices as long as they have the required software up to date and installed. This is also a fantastic way to support students to continue working on their projects at home. We do however provide laptops or computers for all classes they are required for. If your child would like to take their project home we recommend bringing a usb to store the project files on.

Other specialist equipment is normally provided although we are happy to recommend what equipment is worth investing in for students interested in continuing the adventure outside the classroom.

Will my 9-year-old be working with 17-year-olds?

All of the courses are designed with a particular age range in mind and we are often able to split larger groups into smaller groups based on thier age range. Usually the age span in a group working with one specific tutor is no more than 2 to 3 years.

What about disruptive kids?

It is very important to us that all students have the opportunity to have fun and to get the most out of Fire Tech classes. Of course we know that kids can be playful and we want this to be a fun environment, very different from school.  We will do our best to engage kids who may find their attention wandering, who may be less keen on one particular activity, or who are due for a run-around outside.

We cannot, however, permit kids to disrupt the class experience for other kids. Tutors will first let the disruptive child know that their behaviour is not appropriate and that it is hindering other kids from enjoying the programme.  If the problem persists it will escalate to the course director, who will decide whether we need to call the parents. Children who are destructive with our equipment or setting, or who prevent other kids from benefitting from the camp will be suspended or expelled from the programme. This is something we avoid doing at all costs, but it is important that we provide all of our students and their families with a productive and safe environment.

How can I be sure my child leaves the class with the right person?

During course registration, parents will indicate who is authorised to pick up the children. That person will need to show ID to sign the children out. Parents can change the authorised person if necessary by getting in touch with Fire Tech on 1300 347 383.

There is also an option during the booking process where you can indicate if an older child has permission to leave on their own.

Will I get to see what my kids are doing?

For holiday workshops, parents are invited to arrive from 3.30 pm for a casual showcase of the day’s activities. For after-school clubs, caretakers are encouraged to arrive 10 minutes before class ends and discover what all the fun has been about.

You are always welcome to check in with tutors at the end of the course, and we regularly update our Facebook, YouTube and blog with news of recent workshops and courses (with permission before publishing any photographs).

Can I cancel my course for a refund?

As per our Terms & Conditions:

5. Cancellation

5.1. In the event of cancellation by you, a credit will only be issued if such cancellation is notified in writing to FTAU at least one month before the commencement of the Course. No refunds will be issued and bookings cancelled in the last month prior to the date of the class will not be reimbursed.

5.2. If, for any reason, the Course is cancelled by FTAU, the total liability of FTAU will not exceed that proportion of the Fees FTAU have actually received.

5.3 Fees are non-returnable for students arriving late, leaving early or missing a day of course (whether on account of illness or any other cause).  If the course has been booked, then the full fees are payable.

Helpful Information

Course Information

All our currently available courses can be found via the Courses page, where you can filter by dates, age range, course category and location to find what you are looking for, including any equipment, skills or previous experience required.

General Enquiries

For more information about Fire Tech courses in general, such as who our tutors are or how we work with different age groups, please take a look at our FAQs. Or get in touch with our helpful team on 1300 347 383.

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